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SlingShot Infinity production error or am I just a silly lost newbie???

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Created by Cyber 2 months ago, 9 Mar 2020
Cyber
100 posts
30 Mar 2020 1:11AM
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One more photo to make it blatantly clear why the Infinity 84cm wing is faulty and cannot be attached with the bolts coming through the fuselage and out here into the mast cap cut-out! Especially the bolt at the front is way off with several millimetres. The mast cap cut-out in the wing is not sitting in the centre as it is supposed to be.


Cyber
100 posts
30 Mar 2020 1:43AM
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I also noted another quality issue with the replacement fuselage that SlingShot kindly after-sent to me. The cut outs for the two bolts you use to attach the wing are not equally deep into the fuselage. Result is that one bolt is 2 mm shorter out to get into the mast cap on the other side of the fuselage than the other bolt. The shortest goes just 3 mm out, the other goes 5 mm out.

On my second photo you can see the difference in depth between the two bolt head sinkholes. The sinkhole on the right hand side is much deeper, so also the bolt tip coming out of the fuselage has longer screw length available to attach more solidly into the mast cap piece. Now one can argue if it makes a big difference or not, which takes a mechnical engineer to answer. Personally i would want as much as possible of the bolt to come out and into attaching well the mast cap component, to ensure my main wing is staying put. So Just highlighting the inconsistency in the manufactured component here... Now again, if just the main wing had a correctly centred mast cap cut-out hole, then i am certain that I would have been able to assemble the Infinity foil as supposed to. As it is right now, its not possible to mount the main wing...




CoreAS
196 posts
30 Mar 2020 2:19AM
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Cyber

You're working yourself up in a tizzy mate!

Call your SS dealer and they will take care of it, Slingshot warranty on issues like this are awesome. There is no point blasting them for this and that, as thousands of wings have been sold and used everyday.

I use 4 fuses and 4 different wings for different combo's and they all fit very good...unfortunately there will be a bad every now and again.

LeeD
1432 posts
30 Mar 2020 2:42AM
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Thank you, CoreAS!

Cyber
100 posts
30 Mar 2020 3:30AM
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CoreAS said..
Cyber

You're working yourself up in a tizzy mate!

Call your SS dealer and they will take care of it, Slingshot warranty on issues like this are awesome. There is no point blasting them for this and that, as thousands of wings have been sold and used everyday.

I use 4 fuses and 4 different wings for different combo's and they all fit very good...unfortunately there will be a bad every now and again.


Thank you CoreAS,
I certainly hope so! ;o)

So if one fuselage out of 1,000 has a defect and if 1 out of 1,000 wings has a defect, then the Slingshot Infinity 84cm bag I got from them is the 1 out of a million, where both the fuselage AND the wing are bad ! Really bad luck...

Only comfort is that the entire country is under total Covid-19 lock down, so I am not standing outside swearing loudly on the beach. ;o)

Dcharlton
21 posts
31 Mar 2020 6:51AM
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Sorry you're going thru that! Slingshot in my experience is pretty good about making things right. Definitely give them a call, you'll love the 84! It's a magic carpet.

DC

Cyber
100 posts
31 Mar 2020 6:21PM
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Dcharlton said..
Sorry you're going thru that! Slingshot in my experience is pretty good about making things right. Definitely give them a call, you'll love the 84! It's a magic carpet.

DC


Thank you Dcharlton,
Yes indeed, the local SlingShot reseller has so far always been very kind, very responsive and very committed to making it right!

So keeping my fingers crossed that their back-office and supply chain folks also will be there for him to get this in order asap.
All I have seen and read about the 84cm foil still makes me want it and remaining hopeful that SlingShot will deliver a working product to me.

So sorry for my rants above. Its simply just very frustrating to having spent now more than 30 hours on trying to assemble the kit and thousands of $US plunged into it, and still I am not having anything working...

Paducah
903 posts
31 Mar 2020 9:53PM
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CoreAS said..
Cyber

You're working yourself up in a tizzy mate!

Call your SS dealer and they will take care of it, Slingshot warranty on issues like this are awesome. There is no point blasting them for this and that, as thousands of wings have been sold and used everyday.

I use 4 fuses and 4 different wings for different combo's and they all fit very good...unfortunately there will be a bad every now and again.


He's entitled to be in a tizzy. He's gotten two separate bits and neither worked. Yes, the warranty support is good but it's still a pain in the butt. I had friends go through the same stuff at the end of the blue wing era. Slingshot made it right but losing a month trying to get a wing that didn't leave the factory obviously chipped and dented is a pain. In our sample size (n=2 ) it was about a 100% rate.

When you open the package and something is obviously wrong, it's disappointing. I'm sure it'll all work fine eventually (assuming no bits fall off) but it shouldn't be the consumer's job to do QC. For all the Starboards and Prydes sold, you don't see the same threads. It isn't enough that the foil will eventually ride nicely, we have a reasonable expectation that when we open the box, nothing should be obviously wrong. It would be nice if they would even just eyeball the stuff (e.g. Cyber's fuse), even better if someone did a test fit on a jig. If you think it can't be done, Dave Ezzy would like to have a word with you.

thedoor
316 posts
31 Mar 2020 11:47PM
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Paducah said..

CoreAS said..
Cyber

You're working yourself up in a tizzy mate!

Call your SS dealer and they will take care of it, Slingshot warranty on issues like this are awesome. There is no point blasting them for this and that, as thousands of wings have been sold and used everyday.

I use 4 fuses and 4 different wings for different combo's and they all fit very good...unfortunately there will be a bad every now and again.



He's entitled to be in a tizzy. He's gotten two separate bits and neither worked. Yes, the warranty support is good but it's still a pain in the butt. I had friends go through the same stuff at the end of the blue wing era. Slingshot made it right but losing a month trying to get a wing that didn't leave the factory obviously chipped and dented is a pain. In our sample size (n=2 ) it was about a 100% rate.

When you open the package and something is obviously wrong, it's disappointing. I'm sure it'll all work fine eventually (assuming no bits fall off) but it shouldn't be the consumer's job to do QC. For all the Starboards and Prydes sold, you don't see the same threads. It isn't enough that the foil will eventually ride nicely, we have a reasonable expectation that when we open the box, nothing should be obviously wrong. It would be nice if they would even just eyeball the stuff (e.g. Cyber's fuse), even better if someone did a test fit on a jig. If you think it can't be done, Dave Ezzy would like to have a word with you.


Yes frustration is appropriate for cyber, but i reckon that the slingshot hoverglide/infinity line probably has close to 50% of the market share of active foilers (just an honest guess, don't jump on me), so some documentation of complaints is to be expected just because of the shear volume of units out there.

Over the past few years I have had only one part failure (out of many purchases and many many sessions with pretty rough handling) and the new part was in my hand within 10 days. What happened to cyber was extremely unfortunate because he has had two issues before even being able to assemble it and he deserves rapid customer service and replacement.

CoreAS
196 posts
1 Apr 2020 5:01AM
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Paducah said..

CoreAS said..
Cyber

You're working yourself up in a tizzy mate!

Call your SS dealer and they will take care of it, Slingshot warranty on issues like this are awesome. There is no point blasting them for this and that, as thousands of wings have been sold and used everyday.

I use 4 fuses and 4 different wings for different combo's and they all fit very good...unfortunately there will be a bad every now and again.



He's entitled to be in a tizzy. He's gotten two separate bits and neither worked. Yes, the warranty support is good but it's still a pain in the butt. I had friends go through the same stuff at the end of the blue wing era. Slingshot made it right but losing a month trying to get a wing that didn't leave the factory obviously chipped and dented is a pain. In our sample size (n=2 ) it was about a 100% rate.

When you open the package and something is obviously wrong, it's disappointing. I'm sure it'll all work fine eventually (assuming no bits fall off) but it shouldn't be the consumer's job to do QC. For all the Starboards and Prydes sold, you don't see the same threads. It isn't enough that the foil will eventually ride nicely, we have a reasonable expectation that when we open the box, nothing should be obviously wrong. It would be nice if they would even just eyeball the stuff (e.g. Cyber's fuse), even better if someone did a test fit on a jig. If you think it can't be done, Dave Ezzy would like to have a word with you.


Its a numbers game, the more you sell, the more issues you may read?

SS Hoverglide is an very affordable "Modular" foil system so whenever you have separate wings. masts and fuses it doesn't take but a 1000th of an inch for bolts not to line up. This particular situation is the classic snow ball effect where something has gone wrong and it just got worst, I don't see the point in blasting on about it when hundreds maybe thousands of other SS foils have bolted together first time, every time, with tons of very happy foilers, you seem to think its an everyday occurrence?

FYI - The $2000 NP/F4 foil I bought 2 years ago, the front wing bolt holes were off, quick file and it was good as gold.

A local guys Horue Slant board has fallen apart around the tuttle box after 6 months, I could go on and on about each manufacture we have tested as they can all have engineering faults.

CoreAS
196 posts
1 Apr 2020 5:04AM
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Select to expand quote
Paducah said..


CoreAS said..
Cyber

You're working yourself up in a tizzy mate!

Call your SS dealer and they will take care of it, Slingshot warranty on issues like this are awesome. There is no point blasting them for this and that, as thousands of wings have been sold and used everyday.

I use 4 fuses and 4 different wings for different combo's and they all fit very good...unfortunately there will be a bad every now and again.




He's entitled to be in a tizzy. He's gotten two separate bits and neither worked. Yes, the warranty support is good but it's still a pain in the butt. I had friends go through the same stuff at the end of the blue wing era. Slingshot made it right but losing a month trying to get a wing that didn't leave the factory obviously chipped and dented is a pain. In our sample size (n=2 ) it was about a 100% rate.

When you open the package and something is obviously wrong, it's disappointing. I'm sure it'll all work fine eventually (assuming no bits fall off) but it shouldn't be the consumer's job to do QC. For all the Starboards and Prydes sold, you don't see the same threads. It isn't enough that the foil will eventually ride nicely, we have a reasonable expectation that when we open the box, nothing should be obviously wrong. It would be nice if they would even just eyeball the stuff (e.g. Cyber's fuse), even better if someone did a test fit on a jig. If you think it can't be done, Dave Ezzy would like to have a word with you.



By the way the NP pinkie foil, I know of 3 aluminum masts that bent right at the tuttle head, and took 4-6 weeks to get them replaced, so don't give me that BS on how much better they all are.

Paducah
903 posts
1 Apr 2020 5:58AM
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CoreAS said..




Paducah said..






By the way the NP pinkie foil, I know of 3 aluminum masts that bent right at the tuttle head, and took 4-6 weeks to get them replaced, so don't give me that BS on how much better they all are.






And what did Pryde do? Changed their design. Did the same issue affect the following year's blue model? How many Glides have suffered the same problem? Do they have the same failure rate? If they did, that would be an interesting data point. I am not seeing multiple posts here or anywhere else about people having problems.

I know of the same number of SS foils sitting on the bottom somewhere. Their design remains unchanged. The foils ride very well. I've said before that I've recommended them to friends. Still, that doesn't mean they can't tighten up their QC.

Yeah, I bet people were chafed waiting for their Pinkie replacements - they were almost, how would you say... in a tizzy. Maybe now you can have some sympathy for Cyber's frustrations since he's been going at this for a few weeks .

CoreAS
196 posts
1 Apr 2020 7:38AM
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Paducah said..

CoreAS said..





Paducah said..







By the way the NP pinkie foil, I know of 3 aluminum masts that bent right at the tuttle head, and took 4-6 weeks to get them replaced, so don't give me that BS on how much better they all are.







And what did Pryde do? Changed their design. Did the same issue affect the following year's blue model? How many Glides have suffered the same problem? Do they have the same failure rate? If they did, that would be an interesting data point. I am not seeing multiple posts here or anywhere else about people having problems.

I know of the same number of SS foils sitting on the bottom somewhere. Their design remains unchanged. The foils ride very well. I've said before that I've recommended them to friends. Still, that doesn't mean they can't tighten up their QC.

Yeah, I bet people were chafed waiting for their Pinkie replacements - they were almost, how would you say... in a tizzy. Maybe now you can have some sympathy for Cyber's frustrations since he's been going at this for a few weeks .


Well it's really very simple you go to the SS dealer and they take care of it

I work in sales and manufacturing (not foils) and everyday people jump up and down getting all bent out of shape for this and that, and do you know why? It's because a human being forgot to pack a part or the factory screwed up a tolerance, so as long as humans are involved there will be issues.

what sets you apart is how you deal with it in a timely manner and get the job done.

Cyber
100 posts
18 Apr 2020 6:39PM
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Dear all,
Just wanted to post an update with good news today on this, to say thank you for all kind advises received here and also for Slingshot and reseller for great and timely support to make it right !

It is now 6 weeks ago that I posted my first post on this forum, in desperate situation as brandnew to windfoiling (any foiling for that matter!) and was not able to get my new gear assembled. As it turned out after many tries and first replacement of the fuselage, we also confirmed errors in the main wing component. So the full Infinity 84cm foil kit was returned to Slingshot...

This morning I just received my bag back and eagerly unpacked it to check it out and assemble the foil fin!
I can see that I got a new fuselage, a new 84cm main wing and a new mast cap.
And what a difference this material is !
It is like total night and day versus the first foil set that I had received.
All these components are fitting absolute perfectly together. Extremely tightly fitting and zero wiggle. But never getting stuck, as all can be assembled by hand and dissembled by hand and no need for rubber hammer or other forced moves to slide it together or take the pieces apart. Its simply just precise fitting together like a Swiss watch masterpiece now!

It took 6 weeks from first delivery till today to get it right, but considering Covid19 and all, this was still fine and worth the wait.
Thank you again to all out there with all the kind expert insights and advice to me a newbie and special thanks to Slingshot and reseller for great customer care!



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"SlingShot Infinity production error or am I just a silly lost newbie???" started by Cyber