Update on my Takuma Kujira 1210 after 3 sessions. The foil cracked/broke completely through front to back.
I've applied for warranty but it was rejected by Takuma because I have a few scuffs on the foil.
Just a warning to potential customers on how Takuma warranty could be handled and the quality of product. For a premium brand I am disappointed.
I've own/ed about +20 foils from Armstrong, Naish, Cloud9 and have never had a problem like this.
See pictures below:
Update on my Takuma Kujira 1210 after 3 sessions. The foil cracked/broke completely through front to back.
I've applied for warranty but it was rejected by Takuma because I have a few scuffs on the foil.
Just a warning to potential customers on how Takuma warranty could be handled and the quality of product. For a premium brand I am disappointed.
I've own/ed about +20 foils from Armstrong, Naish, Cloud9 and have never had a problem like this.
See pictures below:
Thats a huge bummer. Luckily I haven't had this issue on my Takuma gear. I did mangle an aluminum mast and they (Chinook) were pretty good about getting me a replacement. It took a while, but they were fairly easy and understanding with it.
I really hope Takuma can bring their construction and engineering up to par with their design.
Update on my Takuma Kujira 1210 after 3 sessions. The foil cracked/broke completely through front to back.
I've applied for warranty but it was rejected by Takuma because I have a few scuffs on the foil.
Just a warning to potential customers on how Takuma warranty could be handled and the quality of product. For a premium brand I am disappointed.
I've own/ed about +20 foils from Armstrong, Naish, Cloud9 and have never had a problem like this.
See pictures below:
Thats a huge bummer. Luckily I haven't had this issue on my Takuma gear. I did mangle an aluminum mast and they (Chinook) were pretty good about getting me a replacement. It took a while, but they were fairly easy and understanding with it.
I really hope Takuma can bring their construction and engineering up to par with their design.
Just to be clear, I purchased from varuste.net in Finland. So it would be the European distributor processing my claim.
It's a bummer for sure but the real loss is for Takuma as I would have spent good money with them into the future. Now I will tell everyone who would listen to stay away.
I will try and possibly fix the foil but don't think my skills will be up to the challenge. Will probably start a thread looking for advise on this.
Wow. I would try the company directly. Or on Social Media. That is in no way acceptable. The few scrapes you have on there are so minor. Sorry man.
Absolute bummer. They changed my cracked 1095 in warranty, a few friends also have had a good experience with their warranty.
To fix it you will probably need to vaccum bag some carbon laminate wrapping the whole airfoil, maybe someone experienced with this can help you out repairing it.
I got cracks in two of my LOL's, bought through Mac kite in the US, who replaced them. I fixed the broken ones too. Bagging wasn't necessary for me, particularly on the front where my cracks were, since its all convex. Just use a bunch of thin strips of peel ply and a roller to get as much epoxy above the peel ply as possible. But then again you have tubercles to contend with, and the trailing edge which has concave shapes so any tension could pull the laminate off. That's a bummer...
Not to kick you when you're down and I've had my share of Takuma quality issues too, but in this case, I might have to side (albeit only slighty cause I bet Chinook would've warranteed it) with Takuma. It looks to me like the foil hit the bottom and flexed against the bend causing the split. Maybe that's not what happened and it just wasn't glued up properly in the mold, too. Anyway, you might try fixing by heating up a small amount of 2 part epoxy so that it runs thin (but doesn't smoke) and use a q-tip or something to feed into the the split. Clamp it and clean up with alcohol.
All the gear I know got from time to time issues. It always hurts but important is how the shop/distributor deals with it before i decide to switch brands.
Quote from foilthegreats: "Just to be clear, I purchased from varuste.net in Finland. So it would be the European distributor processing my claim."
Why purchase from Finland and rely on a foreign distributor to process a warranty claim? You're not far from where I reside -- I'm about 30 minutes north east of Picton. I purchased both my Takuma Kujira and Slingshot Phantasm foils locally. I'd rather have someone l know, with whom I have a purchasing history, handle warranty claims than deal with someone I don't know in a country thousands of miles away. I just ordered the 92 cm. Nolimitiz mast with the Kujira adaptor and was treated very fairly. Just a thought.
Quote from foilthegreats: "Just to be clear, I purchased from varuste.net in Finland. So it would be the European distributor processing my claim."
Why purchase from Finland and rely on a foreign distributor to process a warranty claim? You're not far from where I reside -- I'm about 30 minutes north east of Picton. I purchased both my Takuma Kujira and Slingshot Phantasm foils locally. I'd rather have someone l know, with whom I have a purchasing history, handle warranty claims than deal with someone I don't know in a country thousands of miles away. I just ordered the 92 cm. Nolimitiz mast with the Kujira adaptor and was treated very fairly. Just a thought.
For me, Varuste.net is a local dealer. I think a friend's husband actually works there as a programmer. And I'm Finnish...So I'm potentially biased.
I bought my Helium 1500 from there, had a corrosion issue with the plate mount and had it replaced under warranty. They called me at least twice about the replacement and were very apologetic that they didn't have a replacement in stock and I had to wait for them to get the new one from Takuma, but it was winter, so I didn't care if it took a few weeks. They don't seem to carry a very wide selection of Takuma gear anymore, but the prices are pretty decent right now and if you review your purchase, I think you get a 6 month warranty extension, so you effectively get an "extra summer" of warranty.
If you're within the European Union, it doesn't really matter which EU country you buy from aside from potential language issues. If you're in the US, buying from another state sometimes even works in your advantage (the sales tax thing). If you're English-speaking and buying in Europe, you're more likely to get good service in English from a Finnish store than from a French store. In my experience, countries that dub all the TV shows from English to their local language have far fewer people that are comfortable speaking and writing English.
But since you guys seem to be in America, American dealers probably make more sense... If I buy something something from the US and it's defective and I get a warranty replacement, I have to have proof of returned goods or I have to pay taxes and customs duties all over again when the replacement arrives. I don't know if the reverse also applies, but it can be a pain if the seller doesn't actually need the defective goods returned to them.